Privacy Policy

This privacy policy is provided by Character Games (the "Service Provider") and applies to the Role Game mobile application (the "Application") available on the Apple App Store and Google Play, and to visitors of the website charactergames.io (the "Website"). The Application is offered as a free service with optional in-app purchases and subscriptions, and is intended for use "AS IS".

Collection and use of information

The Application collects information when you download and use it. This information may include:

device and technical data (such as IP address, operating system, device type, and app version)
usage and analytics data (such as screens visited, session duration, feature usage, and in-app events)
account information you provide or authorize (such as email, username, and Sign in with Apple or Google identifiers)
purchase and subscription data related to in-app purchases and subscriptions processed via Apple, Google, and payment partners
advertising identifiers (such as IDFA on iOS or advertising ID on Android) when you grant permission, used to deliver and measure ads
content you submit in the Application (such as messages in AI guest chats)

The Application does not collect precise GPS location of your mobile device.

The Service Provider may use collected information to operate and improve the Application, provide support, process purchases, personalize content, show ads (including personalized ads where allowed), prevent fraud, and communicate important notices or promotions.

If you create an account or sign in, the Service Provider retains account-related information in accordance with this privacy policy. Guest/anonymous play may still generate technical and analytics identifiers needed to run the service.

On iOS, tracking for personalized advertising is requested through App Tracking Transparency where required. You can change tracking, ad, and analytics-related permissions in your device settings. Uninstalling the Application stops further collection by the Application on that device.

Third-party access

The Application uses trusted third-party services for hosting-related tooling, analytics, authentication, advertising, and in-app purchases. These providers may process relevant data as independent controllers or as processors, according to their own privacy policies.

Links to the privacy policies of third-party service providers used by the Application (depending on platform and features you use):

The Service Provider may also disclose user-provided and automatically collected information:

as required by law, such as to comply with a subpoena or similar legal process;
when they believe in good faith that disclosure is necessary to protect their rights, your safety or the safety of others, investigate fraud, or respond to a government request;
with trusted service providers who work on their behalf, do not independently use the information beyond providing services to the Service Provider, and have agreed to protect it appropriately.

Opt-out rights

You can stop collection of information by the Application by uninstalling it using the standard uninstall process on your device or app store. You may also manage advertising/tracking permissions in your device settings, and request deletion of account data by contacting support@charactergames.io.

Data retention policy

The Service Provider retains user-provided and service data for as long as needed to provide the Application and for a reasonable period thereafter (including legal, security, and accounting needs). To request deletion of user-provided data, contact support@charactergames.io; we will respond within a reasonable time.

Children

The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 16.

The Application is not intended for anyone under 16 years of age. The Service Provider does not knowingly collect personally identifiable information from children under 16. If the Service Provider discovers that a child under 16 has provided personal information, the Service Provider will delete it from their servers. If you are a parent or guardian and believe your child provided personal information, contact support@charactergames.io.

Security

The Service Provider uses reasonable physical, electronic, and procedural safeguards to protect information it processes and maintains. No method of transmission or storage is completely secure.

Changes

This privacy policy may be updated from time to time. The Service Provider will post the updated policy on this page at charactergames.io. Continued use of the Application or Website after changes are posted constitutes acceptance of the updated policy.

This privacy policy is effective as of April 1, 2026.

By using the Application or the Website, you consent to the processing of your information as described in this privacy policy, as updated from time to time.

Contact us

If you have questions about privacy while using the Application or Website, contact the Service Provider at support@charactergames.io.